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FAQs

1. How do I get a quote?
Getting a quote is easy and can be done in just a few simple steps. It will only take you a few minutes. Simply click on the "get quotes" tab on the homepage and fill in the vehicle information. Then proceed to the next step if required. Your search results will be shown according to the best prices. Simply review the prices and select your most suitable option. You can choose to go ahead to make payment or save a quote until later when you are ready to buy. Quotes are valid for 14 days and only retrievable within this time.

2. Is there a fee for using this website?
No, compareinsurance.com.ng is absolutely free and there are no hidden charges.

3. How do I save when I buy insurance on this website?
Being able to compare prices always saves money. However, the insurance companies' assessment of risk varies by company as they have different views. This is the predominant factor for what the premium would be for the policy chosen.

4. Is my insurance valid when I buy on compareinsurance.com.ng?
Yes, it is valid and all documentation is correct. Each policy is registered with Nigerian Insurance Industry Database – NIID, the central record of all insured vehicles and valid policies in Nigeria.

5. Which insurance companies can I compare on this website?
Our partners include several leading insurance companies across Nigeria. We have chosen to partner with companies that can provide the best service. These companies are also listed on our website. You can also contact our help desk for further information.

6. Are my details safe on this website?
All details given on compareinsurance.com.ng are held securely. They are protected at all times. Please go to our "privacy policy" page for more details.

7. Why do I need to take my vehicle for inspection?
A thorough inspection up front at the request of the insurance company, prevents you from having problems in the unfortunate event of having to claim. Please make your car available should the insurer request. By giving your vehicle a thorough inspection – determining whether there’s any existing damage to the vehicle, or in good working condition, the insurer has all the information they need to cover your car properly.

8. What is an"excess"?
An excess is an amount or percentage that you, the client, is liable to pay in the event of a claim. For example, if the excess on your car is 10% and the damages/estimated cost of repairs amount to N500,000.00, the insurer will pay the remaining N450,000.00 once you’ve paid your excess of 10% to the repairer.

9. How long do I need to be insured before I can be paid a claim, if I'm in an accident?
There’s no waiting period before you can claim. As long as your insurance has been activated, valid and paid up you’ll have cover.

10. How do I differentiate between "private" and "commercial" Use?
‘Private use’ is when you use your car for personal or social purposes, including driving between your home and regular place of work. ‘Commercial use’ is where the vehicle forms an essential part of the performance of any work or function, such as conveying goods or passengers.

11. Does my age affect the premium that i Pay?
The risk assessment by insurance companies takes a number of factors into account before issuing a premium, and age is one of the factors. These factors vary between insurance companies.

12. My husband bought a car and I'm the regular driver? Can I insure the car?
Anyone can insure the car, provided the name on the car ownership documents matches the one stated on the insurance documents.

13. What is the time frame for paying claims?
The time frame for any valid claim depends on the type of incident as well as how soon the required information and documentation is supplied to the insurer. Once the insurer has carried its investigation and the claim is accepted as valid, the claims could be paid within 3 to 7 days.


14. What is depreciation?
Depreciation means the decrease in the vehicle's value as a result of use, general wear and tear and passing of time.

15. What if I don't agree with the depreciation value on the platform?
If you don't agree with the value, you can put in your preferred estimate value. This value will show in your policy documents and may affect your premium.

16. What is the difference between “Comprehensive”, “Third Party Fire and Theft (TPFT)” and “Third party (TP)” policies?
TP covers only damages caused to a 3rd party by your vehicle. It doesn’t cover you or your vehicle. It is the minimum legal requirement.
TPFT includes TP cover and also covers damage to your vehicle resulting from a Fire incident or Theft.
Comprehensive includes TPFT cover and also covers damage to your vehicle as a result of an accident or a collision.